If a customer has received a damaged, faulty or incorrect item, firstly, we’re sorry! Secondly, we'll be more than happy to fix it - please contact us and we will organise a replacement asap. If a customer has purchased an item and thy have changed t
You can set your shipping profiles in your Shopify Admin under: Settings > Shipping & Delivery. Our app does not provide shipping rates back to Shopify automatically, It's completely up to you how you wish to charge for shipping. For example: Orders
When you install the POD App, a new shipping location is created. This shipping location acts like a separate warehouse to your existing stock that you may already have in Shopify. Shipping Locations are visible under Shopify > Settings > Locations.
We don't have the ability to pre-pay duties for international shipments at this point in time. There are a few countries where people need to pay duties on arrival. Sometimes parcels are rejected by customers. It happens mostly with gift orders, part
Most of our shipping carriers require an email address when creating a consignment. To ensure a smooth process with dispatching your orders to your customers, please ensure you update your Customer Contact Methods under Shopify Admin > Settings > Che
For an order to proceed into our production queue, it must meet 2 conditions with regards to payment:. You have options to set when a payment is Authorised and Captured within Shopify. See: https://help.shopify.com/en/manual/payments/payment-authoriz