Our Policies

Faulty/Damaged/Incorrect

If a customer has received a damaged, faulty or incorrect item, firstly, we’re sorry! Secondly, we'll be more than happy to fix it - please contact us and we will organise a replacement asap. 

We ask they you collect pictures from the customer so we can understand what went wrong and offer a solution quicker.

Customer Exchanges

If a customer has purchased an item and thy have changed their mind we are unable to offer a return/exchange.

If a customer has purchased an item and the size doesn’t quite fit like they expected, we are unable to offer a return/exchange.

Setting Your Store Policies

As a retailer you may wish to offer a replacement to your customer at your cost, especially if it is a return/valued customer. You can do this by placing a manual order, it's the same process to our Sample Ordering Process, except you use the existing customers profile. 

See: Ordering Samples